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First of all, I like your layout. The version with the comic-style bubble is the better one.
But the colors are very simplistic. I don't like this extremely saturated red. And to make things worse, it's the only color - the rest is gray. You need a different, richer color theme.
The website also lacks texture, lacks any graphics - and that makes it look too strict. Try playing with some gradients, perhaps some sort of background texture?
