-
Have you seen the "letter to American Airlines"? I think that you would benefit a lot from the ideas included there ;) here it is:
http://dustincurtis.com/dearamericanairlines.html
in that letter you will find a lot of detailed explanations of similar category, so I don't have much to add at this stage of the project - I would just suggest that you could design it in a way that shows only the most important part of the message, clearly displayed with enough size and white space around, with printer-safe option. Links to other info should wait somewhere nearby, not taking much space. If the user wants to find them, he/she should be able to select proper link by clear and short title text. Good luck!
