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Overall, this is a very friendly logo. The rounded quality of the typeface indicates a company that is human-centered and approachable. Ditto for the lowercase letters in the second line. The icon seems a bit off though. The color and simple-quality are great, but I think the gradient is not terribly appropriate. Also, the negative space created by the quotation marks is awkward. I do not recommend going more symmetrical (too static), but definitely address the negative space.
