This is a very usable design. It has good affordances for buttons (and other controls).
Fixes: 1) under the logo - the tagline is difficult to read. 2) some of the font sizes are a bit small. I'm a baby boomer - and not the target audience. You may want to look at adding font size controller one day - so the users can pump up the size of the fonts as needed. 3) I like the call to action "Ready to Start writing your Essay..." You could make it a bit more persuasive by tweaking "4 steps to completing a great Essay" 4) The modules named "Students & Profs" is a great trust marker - leveraging the social norm of social proof (see Robert Cialdini's "Six Weapons of Influence") If you add a way of entering data for a registration (right there) you will start to see more conversions. 5) Consider adding a whitepaper or ebook -- that illustrates success stories. instead of giving it away - leverage Cialdini's persuasive norm "Commitment and Consistency" by requesting the email address (or more info) from people.
I think you have achieved a good visual balance in the modules. Be careful of how deep the page scrolls. It can sometimes make key information invisible to visitors who are scanning for content "superficially" - versus reading for elaborate details (see ELM concept).
Really nice site design. Good luck!
Michael, I really love reading your feedback and specially the support URLs you provide for understanding the feedback in depth is something I always look for. It's really great!
Jens
I think overall, the site is looking good!
I have added a few notes, to your image on where I think it needs some tweaking:
Like I said a few tweaks, not much more, great to see the wire frame reflected in the design!
Hi Aaron,
Thanks a lot for the feedback. I think your annotations are intact, but an image with the location of the numbers got lost.
I think I guess where most of the points belong, but I'm not sure about point 1 and point 5 - could you please tell what these refer to?
Kind regards, Jens
Fantastic! :) Really good and specific advice. Thank you so much!
Hello Jens,
Which one is the latest version to review, the screenshot here or the live site?
First of all, say that I liked the comments from Michael, I pretty much agree on all he said. A couple of things I might add:
If this is the screenshot of the homepage I think it needs some copy to explain what the website is about, how is this website going to help me, what do I get from registering an account? I think the user get the point that this website has essays and tips for students to write those essays but it doesn't tell me what is special about "WriteWork" so that I feel I have to register (wich I assume is one of the goals for this site). Is important to communicate the uniqueness of "WriteWork".
Another vote for the "Popular essays" module to be a bit higher. It will be possible to display the three modules "above the fold" so that you don't need to be concerned about users missing the module of the member study.
I like that you have the breadcrums on the top. Are the interior pages having the left column with the modules too? In my opinion is not needed.
Visually I am not going to add much, I like the colors, they are soft, appropriate for a website that will require the user to spend more time than an average site because is going to read (hopefully) a lot of content). On this regard I would suggest to test the site on iPads, I can see this might be a good website to read on such a device.
I would also like to see a screenshot of the footer, I would say that a well organized footer will help the navigation on such a site.
Hi Eloy, Thanks for taking the time to comment! Yes, I agree, the purpose needs to be more explicit. We are working with a copywriter to make that happen.
I'm not sure how we would be able to show all three modules above the fold..?
Thanks, Jens
Maybe you can put only one quote on the top module and only one popular essay, this would give you enough space, but of course is a matter of what is the priority for the client.
I'm not sure what to look at first - everything is kind of neutral. Suggestions:
Adjust buttons in the "Ready to start writing your essay? Lets go!" panel.
Use parallel structure for the wording of the buttons. Currently there are two verb-based and two descriptive.
Give the buttons some color (light to medium blue perhaps) and make the text bold.
Bump up the headings in the two light blue panels on the left.
Make the background white in the main panel with "JFK's Life."
Other issues:
Lose the gray arrows behind the green buttons or make them actual arrows. The gray arrows are confusing.
Hi Al, Thanks for taking the time to comment - really appreciated!
I agree that there's currently a problem with what to look at first, so thanks a lot for the specific suggestions. We'll try out each of your suggestions, all good stuff.
Kind regards, Jens
Hi jens
I visited the site, I found it to be really good.
As you have already mentioned,not much changes will be done, still you always need to know what might work or what others feel. So, here are some of my points for your, nice site, which might help you:
Logo: Although, it might be too late to do any changes, but I am trying to explain my view. According to me, logo could have been much better with some emphasis on 'Pen' along with the scholar present right now. It's all about Writing for students. Though 'student' part gets communicated through logo, 'writing' doesn't!
Popular Essays Position: This box really needs to be on top when someone is reading the essay. Rest may go down, one as testimonial, another says about the institutes. But most popular ones are really important, for which, presently, the user has to scroll down a bit.
Those were couple of points I though might help you in increasing its usability.
Hope this gives you some food for thought :-)
All the best
cheers Prashant
Hi Prashant,
Thank you for your comments. I think you might have a point about the "popular essays" - we have discussed this internally and couldn't reach agreement. Good thing you brought it up, one more vote in favor of bringing the popular box further up the page.
All the best, Jens
:-) Great, good to hear you guys already discussed this point of putting box up. Now awaiting to see it really up!! :-)
Thanks for the vote Jens
and all the best
cheers
Prashant
Hi Jens
I don't have a lot more to add to what's been already mentioned. This looks pretty straightforward, easy to understand, well-thought out and fulfills the brief.
The things I think could be improved are:
The logo and its positioning. My personal preference would be to delete the cartoon character altogether and replace him with a symbol. For me, he lowers the tone of the business. Makes it look amateurish. The logotype looks very jammed in by the nav tabs underneath. Could the tabs be repositioned to a more usable area?
The vertical alignment of the four link buttons is off-putting. They don't line up with anything and seem to float awkwardly in the space. I would make a fifth button and space them evenly across the page.
There's an awkward step where the left column meets the main essay panel. Drop the left down to align the two at the top and leave the text only in the space.
There are alignment issues in the typography as well. The mix of centred and ranged left subheads is messy. The only one that should remain centred is the Ready to start... Make all the rest range left and reposition all the icons to the right eg. Get ideas and start writing range left in the box, lightbulb icon at right.
In the header, make the plagiarism text range left above the search box.
In the main panel, move the written pages icon to right, aligned above the Keywords panel. John F. Kennedy's Life range left. In the link line below, move the stars and reviews to align with the Keywords panel.
At the bottom of the essay panel, move the stars to the right and range the text column left under the subhead.
For the rest of the typography, the serif/sans mix is a little awkward in places. I like the serif – it's a good "educational" look – but I'd like to see it replace the sans subheads in the link panels at top.
Delete the grey arrows behind the green buttons. Unnecessary and distracting.
Hope this helps.
Hi Steve,
Thanks so much for taking the time to comment. Really appreciated as I think your comments are always spot on.
All good comments on this concept, here are a few specifics: I hear you about the logo, that's the first thing to go in the next iteration. About alignment issues: you have a good eye!
All the best, Jens
When arriving at sites, the "Who are you, what do you do, and what does it mean to me test" is the 1st conversion optimization technique I apply.
This clearly states who you are, and what you do (might want the rethink the inverse white font here). Well done.
Now, when the visitor asks "what does it mean to me?", this lander doesn't give a clear answer (it might be obvious, and it is there if you really look at it, but this might be an area of improvement to look at. What are the key selling benefits someone might want to know when accessing the site's value?
Hope this helped.
Hi Keith,
Thanks for posting, I really appreciate it!
I like your 3 question model - we generally use MarketingExperiments' model: 1) where am I?, 2) what can I do here?, 3) why should I do it with you?
Similar, but a little more focused on showing some benefit over the competition - I actually like the formulation of your third question better.
The point of the four top buttons is to show clearly the benefits of using WriteWork, but perhaps there is a more effective way of doing it.
If you have any suggestions, I'd love to hear them.
All the best, Jens
Hey Jens, Just to clarify, my 3 questions are homepage specific (For other web pages on the site that get landed on I add "where am I" as the 2nd questions. For pages that are not getting landed on, I add that question and take off the "Who are you" since they should already know that). I love my "conversion props, especially when I'm tired".
So, to answer your question. Since you are "Calling users to action" immediately, I would suggest a short preface of "What it means to me" prior to offering the "Ready to get started" bit.
I suggest an ESP (Emotional Selling Paragraph) that highlights the key benefits of the site with action oriented emotional words (i.e. Elevate, Boost etc). If you think you can't keep it to just one or two, use bullets instead of a paragraph.
There is a few benefits to this. It better orients the user, it introduces and sells the call to actions and provides a "must consume" element you can test and later optimize against different traffic sources.
Hope that helps.
This beats most research writing sites by a mile, but it could be even better with some imagery, maybe accompanying the sample story like the one on JFK.
In general, very, very nice!
Hi Michael,
Thank you so much for the feedback. Nice to see you have a persuasion oriented approach, great stuff.
Particularly good comments about the font size and "4 steps to...". Really appreciated!
All the best, Jens