Andrew FollettPremium Concept

Web Roast: American Airlines (AA.com)

By Andrew Follett

   on Nov 23, 2010
9 Reviews0 Votes0 Favorites1281 Views

Concept Reviews

  • Michelangelo Cremona

    Michelangelo Cremona

    Rank: 2 Titan

    773

    • Design: 4
    • Purpose: 4
    • Originality: 4
    • Engagement: 4
    3 Votes
    This review has been awarded.
    Small notes

    Posted on Nov 23, 2010 at 12:25 PM

    I apologize for my English I have to warn you that use Google translator I hope to be forgiven. The page you see has a good setting to choose the colors are sober and are not intrusive to the user. I gave it some little known and buttons for navigation services and the rest for me excellent vision, I think they did a great job congratulations to you all!

    Notes Added to Images   View

    • AA.com Homepage - New
      • 1Login

        Login repeated, I would leave only the one above near the search form

      • 2Search Navigation Services

        More buttons 'wide and more' tall with 1px border color rgb (18%, 44%, 69%) to entice you to check before taking other hasty decisions.

      • 3Navigation

        The navigation buttons visible setting your height seems too small in my opinion

      • 4so good

        I seem to notice that there is a good proposal for promotions Excellent!

  • Biene Maya

    Biene Maya

    Rank: 2 Titan

    162

    • Design: 3
    • Purpose: 4
    • Originality: 1
    • Engagement: 3
    3 Votes
    This review has been awarded.

    My comments you can read on the notes. Good luck with the redesign!!!

    Notes Added to Images   View

    • AA.com Homepage - New
      • 1Looks disconnected

        disturbs the main logo instead of supporting. I would try to place it somewhere else

      • 2Header should be more interesting

        The idea of the plain picture from the old site was actually not bad!

      • 3Drop down for category search

        Would be nice to have the possibility to search inside specific categories of the site, and not a general search.

      • 4Red/blue

        It is usually a bad idea to place red elements directly on a blue surface with the same intencity (a very basic graphic design rule). So either lower the blue intencity or make the blue darker or change the color of the button or give the button a light contour around

      • 5Icon

        Doesnt look clean. Probably too much effects.

    Notes Added to Images   View

    • AA.com Results
      • 1Effect

        Much too bold. the highlighting of the tab can be made in a more elegant way.

      • 2Positioning

        it is better to move the tabs to the right, and have room for the arrow on the white background.

    Notes Added to Images   View

    • AA.com Flight Details
      • 1Detail

        the purpose of this arrow pointing down is not clear.

      • 2Button

        too wide and narrow. It doesnt look much like a button.

      • 3Button

        Maybe a button with a green V / OK icon would work better.

      • 4Buttons

        Spacing and effects can be better

      • 5color

        Better use green, unless the message of the button is negative.

    Notes Added to Images   View

    • AA.com Flight Check-In
      • 1Language

        it is enough to have it on the top bar.

      • 2Information

        all this text is needless. You can have icons with i / ? next to the fields, that with mouse over will explain the purpose of the filed.

      • 3Table

        bigger, wider and placed just under the 1 2 3 steps.

      • 4Title

        is needless here. The title just under the first step can be bigger / a different color

      • 5Spacing

        the tab is too small for the text inside

    Notes Added to Images   View

    • AA.com Contact Us
      • 1Contact page

        Is this a contact page or a help center page? not clear.

      • 2Search

        A search element, to look for the right department can be helpful on this page.

    Notes Added to Images   View

    • AA.com Homepage - Old
      • 1I like the header background!

        It makes the website appealing also on the boring pages.

  • Haider Ali

    Haider Ali

    Rank: 1 Elite

    CF Verified professional

    5588

    • Design: 1
    • Purpose: 2
    • Originality: 2
    • Engagement: 1
    2 Votes
    This review has been awarded.
    nice try!!

    Posted on Nov 25, 2010 at 12:59 PM

    I start browsing the aa.com and it seem aa have redesigned the only home page and it start looking like a good job to me.

    Couple of things I would like to share:

    • Nice use of CSS3 features. I tested it cross browser and it looks pretty good in most of the browser except the IE, however, it's not at all bad in IE as well. I wish I could see updated IE with the latest technology.

    • Round edge and drop shadow looks nice but it doesn't work in IE :(

    • Excessive use of CSS3 drop shadow feature for flight section. I think it could be more subtle.

    • Key focused should be the search area whereas as of now search and advertisement both getting highlighted equally. I think basis on the Google analytic reports it could be easily tracked that what area should be highlighted and what not.

    • Inconsistent margin between navigation and logo.

    • Flight section need breathing space.

    • I am using win7 and while testing it in firefox it doesn't show the background image under U.S. Travel Savings block.

    • I red the the Aaran review as well and I would go with him about the notes he added for each screen shot.

    • When mouse over the reservations > payment option > it show the drop down menu below the fold... need to work on it.

    • Skye blue gradient in the background should be more subtle.

    Finally I think aa do need to follow the redesign process and it's not a small website which can work basis on perception.. few of points which I can clearly see not being followed up in aa that is the key of better user experience.

    • Analise user needs which I can be recognized by using Google Analytic or some slimier tool that give the real time data of your website interaction between users.

    • Wire-framing

    Thanks, Haider

    Notes Added to Images   View

    • AA.com Homepage - New
      • 1add more breathing space

      • 2add more breathing space

      • 3sometime image used in backdrop doesn't show in firefox

      • 4move navigation bar a little up

        move navigation bar a little up or logo and top right navigation down to keep the consistent margin and padding... though it's working but aesthetically it is unpleasant for me.

      • 5not aligned with the grid...

      • 6move heading a bit down to create the breathing space

      • 7white space is not equally distributed

        white space is not equally distributed + not aligned with the grid

      • 8decrease the arrow size

        decrease the arrow size with proportion of the font size... as of now it looks a bit bigger

    Notes Added to Images   View

    • AA.com Results
      • 1steps need complete redesign

      • 2old school icon for print... need a bit better and modern

      • 3I think this whole page need a complete redesign

  • Michael Rawlins

    Michael Rawlins

    Rank: 1 Elite

    CF Verified professional

    18059

    • Design: 4
    • Purpose: 4
    • Originality: 2
    • Engagement: 2
    2 Votes
    This review has been awarded.

    Overall - the design is a marked improvement from the former design.

    Positives:

    • Landing page has a familiar, well designed container (called a 'Task panel') for Booking Flights, Hotels, Cars, etc.
    • Task Panel is chunked out into value-added functions - with intuitive icons as tab headers.
    • The Task panel action button is visually obvious.
    • The "NASCAR" fat footer is a great feature for promoting affiliations. It is also a good area for presenting social media connections.
    • Interior pages that use a matrix/chart are very effective.

    Opportunities to Improve:

    • The task panel and the Ad on the right visually compete (adding some additional whitespace - and choosing photography with less blue - will balance the treatment)
    • The Ad can be made more persuasive by displaying time limits (example: These Travel Deals End by Nov 30th!)
    • Matrix/Charts can be made more persuasive by exploiting scarcity (example: Selecting Departures - can enhanced by presenting deals - and time-frames when the deals expire.)
    • Flight Check in could use some layout help - that will reduce the visual clutter caused by the powerful ads - competing with the user trying to complete their task.
    • The Contact Us page could use some layout. The "master detail pattern (with the hierarchical navigation panel) is cumbersome. This could be redesigned into a task panel with a simple hyperlink menu list within each tab set.

    Notes Added to Images   View

    • AA.com Homepage - New
      • 1Task Panel

        Well designed task panel with icons.

      • 2Persistent Navigation Bar (Good if carried through)

        If this global nav-bar is presented throughout the entire site - it establishes a solid information architecture and mental model for navigation. Not seeing it presented on the contact us page is troubling.

      • 3Nested Tab Design not Visually Evident

        They need to make this tab container more visually evident.

      • 4Need to ensure better contrast between the Ad and the Task Panel

        All photos in the Ad need to avoid colors that are close to the Task Panel on the left.

      • 5Should be more Visually Prominent

        Make larger and more perhap change position

      • 6Invisible

        These hyperlinks are almost invisible

    Notes Added to Images   View

    • AA.com Results
      • 1Color doesn't work

        Doesn't work with the background

      • 2Display best Deal

        Opportunity to focus to best deals - by adding color to a row.

      • 3Belt & Suspenders?

        Top utility bar has language selection. Seems awkward to present again.

    Notes Added to Images   View

    • AA.com Flight Check-In
      • 1Overwhelming Visual Noise

        Need a better visual balance between functionality at top and the powerful ads

      • 2Need a Stronger Progress Indicator

        This needs some layout assistance - to ensure that the user can see (and read) the key information, and not be visually overwhelmed by the ads.

    Notes Added to Images   View

    • AA.com Contact Us
      • 1Does not work

        This master/detail design pattern does not work for a contact us page.

    • Haider Ali
      Haider Ali commented:
      Posted: on Nov 25, 2010 at 10:46 PM

      Hi Michael,

      I agree on your "opportunity to improve"

      This one is the great review indeed!

  • Billy Martinez

    Billy Martinez

    Rank: 1 Elite

    299

    • Design: 4
    • Purpose: 4
    • Originality: 3
    • Engagement: 4
    2 Votes
    This review has been awarded.
    A move in the right direction.

    Posted on Nov 23, 2010 at 9:52 AM

    At first glance, the site has taken a nice step forward. The content is nicely split on the index page with the section for locating a flight clearly standing out. Specials and savings are easy to spot and don't get lost. Not sure if I like the floating buttons at the bottom of the page but at the very least, they don't get in the way of my trying to find a flight. The sub pages still feel a little plain but again, its easy to locate a flight and make selections. I like how the color coding scheme is repeated halfway down the page, helping the user keep track of what column they are looking at. Users that have been using Travelocity.com or other similar websites won't feel completely lost in the new interface. The new layout is much less cluttered and clearly organized. The site load speed is very fast and that goes a long way to user happiness. Nice overall job by the design team.

    • Haider Ali
      Haider Ali commented:
      Posted: on Nov 25, 2010 at 10:37 PM

      LESS IS MORE

      Nice comments Billy... I noticed the load speed and it's quite fast... Magic of CSS3 ;)

  • Aaran Casey

    Aaran Casey

    Rank: 1 Elite

    22778

    • Design: 3
    • Purpose: 2
    • Originality: 3
    • Engagement: 2
    2 Votes
    This review has been awarded.
    Well it's a vast improvement...

    Posted on Nov 23, 2010 at 11:58 AM

    Ok so I had a look through all the screen shots, and had a quick browse on the actual site itself... I can see why it is that this will be an on-going project over the next 12-18 months, it's a BIG job...

    Ok, so there are a few tweaks that I would offer, and so I'll use notes...

    Whew, that took a while...

    Anyway, I realize that this is a work in progress (WIP), so there are still parts that are yet to be completed, however I feel that if you are going to launch at least a new homepage make it consistent, so that it all flows, at the moment there is a lack of flow from booking a flight, to booking a motel and so forth..

    There are wasted space issues, and alignment and padding issues throughout the site... I would love to see the developers wire frame's on the improvements of this site (do you think they actually did any?)

    My bleat is over.... Baaaa!

    Notes Added to Images   View

    • AA.com Homepage - New
      • 1Squished

        Logo needs space...

      • 2Alignment

        The GO button should align to the grid of the nav bar and the content box

      • 3Brand name NOT a Nav Name

        I see the point of it, but I think it should be removed from the nav, and made into a CTA button, it looks odd being in the nav bar with a registered trademark next to it.

      • 4padding

        is needed here

      • 5Alignment

        why is the bottom text not aligning with the top?

      • 6Alignment

        this is out by 1pix

      • 7empty space!

        this should be used, as at the top on pt 4, there is no padding

      • 8alignment

        why isn't this in line with the grid

      • 9alignment

        or this one?

      • 10beveled flag

        looks out of place, as there's no other beveled areas showing

      • 11outline stroke

        there seems to be a white 1pix outline on this image

      • 12it's funny

        when you click on this item, it's goes to a completely different page, which is the old one I figure, I would of thought that they would of spruced this whole box the same as the flights one's, because of consistency...

      • 13...

        why? I think better to etc

    Notes Added to Images   View

    • AA.com Results
      • 1WIP

        I am guessing that this is indeed a WIP, because if it's not this bevel and colors have got to go!

      • 2wasted space

        I see one minuscule advert here... surely people are bending over backwards to advertise on this site!

    Notes Added to Images   View

    • AA.com Flight Details
      • 1wasted space

        again, why no advertising? If you aren't going to use it for that, then make the content area bigger and the text easier to read

      • 2why is this here?

        This looks so out of place it actually looks like an afterthought

    Notes Added to Images   View

    • AA.com Flight Check-In
      • 1wasted space

    Notes Added to Images   View

    • AA.com Contact Us
      • 1this is pointless

        why don't they remove the site tree on the side and populate this area with the items on the side, with simple icons or logos

    • Andrew Follett
      Andrew Follett commented:
      Posted: on Nov 23, 2010 at 12:24 PM

      Great stuff as always Aaran!

    • Aaran Casey
      Aaran Casey commented:
      Posted: on Nov 23, 2010 at 6:37 PM

      Thanks Andrew, at first glance I didn't want to be picky but then I started looking through it and I thought "damn, there's some simple stuff being missed here"... oh well, Like I said in the body of the review I am sure they will get around to it...

    • Haider Ali
      Haider Ali commented:
      Posted: on Nov 25, 2010 at 10:41 PM

      You nailed it.

      I think they didn't follow wire-frame process.

  • Sergey Basharov

    Sergey Basharov

    Rank: 1 Elite

    145

    • Design: 3
    • Purpose: 4
    • Originality: 3
    • Engagement: 3
    1 Vote
    This review has been awarded.
    Give it more modern look

    Posted on Nov 24, 2010 at 3:40 AM

    Site look quite outdated in my opinion. I am sure the work is not done completely yet so there are many things will be changed. I don't think the large image on the right top side has any purpose. It looks more like just a replacement for the empty space.

  • Vitor Marcellino

    Vitor Marcellino

    Rank: 2 Titan

    2116

    • Design: 3
    • Purpose: 4
    • Originality: 4
    • Engagement: 2
    1 Vote
    This review has been awarded.
    Draft

    Posted on Nov 30, 2010 at 6:38 AM

    At first sight the layout looks too busy for me, but after i focus on the book travel tab, it looks really easy to find the flight that I want, the form seens to be very organized and easy to use.

    Im not sure about the AA News and Offers section, why dont you use all that space for travel deals and promote the news and offers on the top section only, like it already is. I think it would give you more space and the layout would look a bit more clean.

    In the menu, I would suggest to remove the AAdvantage, use only Advantage, supposing that people from all ages are going to use this website it may look confusing for some older customers.

    In general, the layout really looks rejuvenated and well organized.

  • Eliazer Braun

    Eliazer Braun

    Rank: 10 Newbie

    18

    • Design: 2
    • Purpose: 1
    • Originality: 5
    • Engagement: 1
    0 Votes
    Draft

    Posted on Nov 24, 2010 at 8:25 AM

    Like the layout, but misses modern (web 2.0) layout

    Very simple

    Flights tab is too cluttered.