Hi Eirik
It's a very nice execution of this SAS idea. Site and app looks very nice.
There are few usability issues that are probably hurting your conversions:
You use most valuable real estate to show links to Home & Pricing. I suggest moving them to the right.
Product name should go to the top left corner
Tagline Get the green is too ambiguous - it could be payment collection site or 100 other things. Not mentioning that only one important currency is greenish :)
Price tag seal is too far from the link to pricing. Other thing is that 19 bucks/month seems a lot for a application for freelancer which will be used few times a month.
Login with inputs on the homepage would be much more user friendly to frequent users.
One-liner could be better as this application is about winning more contracts with professional quotes. Savings are secondary.
Explanations below one-liner work best if they are in few bullet points as people don't read - they scan.
Slideshow is problematic. Everything looks complicated and people will have problem understanding it. Description below are almost invisible ans so is the way of manual changing slides.
Details section is too confusing. It should show in easy way highlights of the system - so called "Why WOW?"
These tutorials are designed for registered registered and are too complicated and boring for prospect clients. I would remove them.
Other than homepage
Account setup window could require less data. There is no need for company name or user surname at this stage. Also error notice in password field is not user friendly "Please provide a value" :)
Login page has too big inputs & strange button text
There are some usability issues in the app itself but they don't influence your signup conversions :)
I took the liberty of creating a quick wireframe of your homepage which addresses all those issues.
I hope it will help.
Cheers!
Michael
(user experience designer & strategist)
Hi Michael,
Thanks for the tip! As you pointed out, I'm new, and have been very busy lately, so I haven't had time to figure out how this works. I will try to do so within the next couple of days.
Hi again Michael,
Thanks for an amazing post, and a WF, even! I'll keep your feedback on file for when we redesign the site, probably over the summer.
You are welcome Eirik :)
I would suggest doing A/B split tests on the homepage all the time.
Don't wait till summer when you will do big site redesign. Just change 1 thing on this homepage and run A/B than take the better one, improve a little and run A/B. Rinse & Repeat
This way you can get a lot of data before you even start thinking about redesign :)
Cheers!
Hi Michael,
> Don't wait till summer when you will do big site redesign. Just change 1 thing on this > homepage and run A/B than take the better one, improve a little and run A/B. Rinse & Repeat
Don't "worry". We are. However, to keep from getting too many variables, we are doing one test at a time. Fun fact: the best alternative in our A/B split test for the signup button label is showing a 104% (!) improvement in conversions. Sure glad we set up tests early. :)
the only thing is the button 14-day free trial looks a bit forceful because as a user i would explore a bit more before getting the trial version.. give me a detailed "About" screen. also, for a site like this- testimonial or clients lists are also important.
Thanks for the tip. We are actually working on a features site at the moment, and as soon as we get some testimonials, we'll put them up as well. ;)
the website offers something i wanted to get from long time,
however i think why user conversions are low because the quality ...
weaknesses,
Advantages 1. Usable, has the clean look 2. using Jquery is an advantage but if used properly
marketing improvements, have an up-sell page, try more offers, talk to coupon code site owners and offer some coupons on these sites
go on and make good sales.. Good luck
Nice and very well done design.
I like it very much.
Really good, my compliments!
Product idea is good and designed in good way but a lot of functional issues across the product:
Few of my findings/suggestion below
1.) Instead of giving a image for NMqoute screen, better to place a video showing some useful info 2.) current flash image arrow buttons are not visible 3.) Grey area, font color and bgcolors are same and gettign merged 4.) no email verification 5.) http://login.nmquote.com/ screen>>>Why such a big block for login feilds? 6.) Forgot password screen shows a text above pop up screens, looks like a bug. text is "Forgot your password?" most of the pop ups will not load in case of slow connections 7.) A lot of functional issues in application add new phase and a try to enter a lot of text with CTRL, it addes more than 100 phases, but I tried to add one, and when I delete it. shows me error. Fatal error The external (use) variable 'objectname' is not set in template: /home/nmquote/publichtml/login/design/nmapps/templates/_parts/confirmdelete.ezt and called from the application code 7.) new section added>> not form doesnt open to ask to add name of section.
You can reach me on aman@360logica.com for more discussion if required.
> A lot of functional issues in application add new phase and a try to enter a lot > of text with CTRL, it addes more than 100 phases
Could you please elaborate? What do you mean by "enter a lot of text with CTRL"?
I entered many liner texts and used carriage return after every line, used copy paste to add more lines and it added phases as entered no of lines. I gone to add one phase, but it added more than 1 phase
to clear issues in more detail:
1.) Add new section>> form doesn't open to ask to add name of section.
2.)
add new phase >>try to enter text "this is first phase" and hit enter copy paste same text, keep adding till 10-20 lines, it addes more than 1 phase, I tried to add one,
and
when I delete it. shows me error. Fatal error The external (use) variable 'objectname' is not set in template: /home/nmquote/publichtml/login/design/nmapps/templates/_parts/confirmdelete.ezt and called from the application code
Nothing much to change for me. But you may need a call to action to engage the potential customer. At the moment there is nothing really guiding the customers actions.
You could try changing the text on the '14-day free trial' to something else like 'Try 14-day free trial' simple change but would make a difference.
Also what are the quotes for? Could make this alittle clearer too.....maybe it's just me but I'm not sure who your target market is
Good luck
Thanks for the feedback. I forgot to mention that we are running a multivariate test on the sign-up button label, and the text you got is probably the worst of the alternatives. :)
There are a few things that I'd tweak to try and improve the conversion rate:
Hi Andy,
Thanks for reviewing the site. I have a question regarding your final comment. You say that you feel the signup pop-up seems a little unprofessional. Could you please ellaborate?
The removal of the close-button for the signup lightbox is a decision made to keep users being distracted from alternative "routes" (meaning closing the box) when signing up. Do you feel that the user's ability to "escape" should take precedence over this?
Hi Eirik. The form input fields look like the most basic, default styles in Flash. Also, the rounded corners are a very old style - try using less radius on the corners. Lose the drop shadows as well.
You shouldn't try to trap a user by not including a close button. It's poor practice. You'll need to explain this to your client. If they want to sign up, they will.
Let me know if you have any more questions.
Eirik, Andy is right. Users should always have an easy escape route. In your case even ESC key is not working - "Sign up or DIE!" :)
I would suggest traditional page reload to a new simple sign up with nothing else on the page so there is no distraction.
My comments - 1. The 'Home' and 'Login' are in yellow while 'Plans...' and 'English' are in white. Is there any specific reason for this? There is a confusion as to which which page I am on. If the current page I am on is in yellow and the rest of them in white that confusion could be solved. 2. The whole page could have the same green continuing instead of breaking it and making the rest of the screen white. The "14-day..." should look like a button (a little raised effect which is not very apparent now) 3. I agree with Robin when he says "Try the 14 day free trial". Is the "No credit card details required" needed? Removing it would do.
Hi Namratha,
i know the slogan is 'get the green', mas i think that putting the whole background in green makes the site 'crowded'.. in exception of that, i think it's really persuasive
Hey the overall idea is good. but still needs to work on the color theme, the banner and acreen shot shadow, button shadow it too dark its not prominent enough.
Eirik I know you are new here but you might get even more from the community if you start commenting and involving members into conversations :)